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Technology:

 ecommerce solutions,technical support,live chat software,crm software,e commerce,chat hosting,help desk,sell online,customer service,e-commerce

Groopz

Clients have tripled monthly revenues!

Sell online & boost lead generation rates through the implementation of the Groopz E-Commerce solution.

Live Proactive Chat

Proactively greet visitors as they enter your store through real-time, text-based chat window.

Site Population Filter (LeadScan CQT)

Dynamically filter your traffic according to your business rules.

Skinnable Client Applet

Match the look and feel of your Web site by customizing the client-side applet.

Intelligent Call Routing

Instantly routes calls depending on representative expertise or job function.

Call Transfer

Transfer calls from operator to operator according to expertise and experience. Chat transcripts can also be transferred to ensure seamless service.

Push Content

Share any web-accessible HTML content, document, image, multimedia and more

Stored Auto Messages

Increase operator productivity by providing customizable 'canned messages' to address frequently asked questions.

Customer Path Records

Track and record the path taken by each visitor through your site.

Multiple Site Monitoring

Simultaneously monitor and manage multiple sites, increasing productivity and lowering costs.

Advanced Operator Interaction

Management can monitor, train and engage operators during chats to ensure superior customer service.

Secure Interaction

All chats are encrypted to ensure that valuable account information is protected from would-be intruders.

Customer Profile

Dynamically captured info for every visitor with customizable fields including, e-mail, phone, location, site path, operating system, etc..

Reporting and Metrics

Examine your traffic, site effectiveness and much more through robust reporting tool.

Automatic Updates

Groopz ensures that you have the most current version by automatically updating.

Open API Support

Add custom functionality, like cell phone integration, to further enhance client-side offering.

Uptime Guarantee (SLA)

We are supremely confident in our software and service that we back it up with a 99.9% up-time guarantee.

Entrance / Exit Survey

Learn more about your site visitors by asking pre- and post-chat questions.

Fault Tolerant Distributed Server

Groopz supports distribution across physical machines, which substantially increases scalability and integrity.

Web-server Integration

IIS and Apache integration. Built-in support for JETTY and Tomcat servlet engines.

Wouldn't it be great if selling online were as easy as the UPS commercial, where a group of employees huddle around a computer and watch as their newly launched ebusiness is flooded with orders? Unfortunately, this is the 'problem' many companies think their ebusiness will face... develop the site, stock merchandise, implement a secure checkout system and sit back as the orders flood in.

Whether you're goal is to sell online or boost lead generation rates, it will involve more than just posting an online brochure or product catalog. Web customers want accurate information immediately. There is no one better qualified to provide that customer service and walk them through the buying process than your own company representatives. A Groopz Representative will be happy to provide a Free Consultation to show you how your business can benefit from the use of Groopz.

Groopz v2.2 is an ecommerce solution based on live chat software, which allows you to monitor your Web site's prospects in real-time, assess the likelihood they will purchase and then PROACTIVELY greet visitors with a digital handshake. Chat, interact and guide customers through your site by pushing them information, files and Web pages. Best of all, site visitors do not have to download any software. They simply show up and you can contact them. Download a Groopz Case Study to see how Groopz can be applied to your ebusiness.

Groopz functions as a completely customizable online sales software and lead generation tool with one defining element that separates it from other web-based crm software tools - Groopz delivers the "best prospects" to your team and affords them the opportunity to SELL RIGHT NOW while the interest is highest.

There are many companies that claim to have similar features and functionality but only Groopz can provide the bottom-line proof! Groopz has been credited with improving the overall business forecast of numerous organizations. In fact, Groopz was an integral component of Digi-Net being named the fastest growing private technology company in Florida (2001) with a three-year revenue increase of nearly 700%.

The best way to understand the power of Groopz is to see it in action. Schedule a Live Demo with a Groopz Representative to see it first hand.

  • Chat with potential customers when interest is at its highest point - while they are on your site.
  • Boost sales and lead generation rates by proactively engaging site visitors through live chat.
  • Bring customers most likely to purchase to the forefront with real-time site population filter.
  • Increase productivity by monitoring multiple sites simultaneously.

We recognize the importance of forming strategic partnerships with complimentary organizations and designed the Partner Plus Program to take advantage of these synergies. If you are interested in partnering with Digi-Net to provide the Groopz E-Commerce solution to your clients, please check out our Partnership Opportunities.


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