Live Interaction Instills Customer Trust
The Groopz E-Commerce solution establishes strong relationships between ebusinesses and Web customers.
Screenshots
Once a few simple configurations are entered, the Groopz Server constantly monitors site traffic providing real-time updates via the operator interface. The company representative is not only able to see the prospects online and in real-time, but also interact with them proactively and reactively providing instant customer service and sales support.
The series of screenshots below detail a few of the core features of Groopz. Mouse over the orange quote bubble for detailed descriptions.
1) A standard window with a user chosen and displaying their info.
2) Same window with a LeadScan filter applied, a user chosen and displaying their info.
3) The path tab is selected and the path is displayed for the selected user.
4) Same window with the chat tab selected, an automessage being selected and subsequently displayed in the input field.
5) The automessage has been sent to the user, the confirmation light tells the operator the message was received.
6) Finally, the User Chat History tab is selected displaying the chat archive and transcript for the selected user.
