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In this issue:
• Introducing... DigiChat SMB
• What’s New?
• Develop a Winning E-commerce Strategy
• Customer Spotlight:
NETELLER
What's New?
• Digi-Net recently appointed Mark Hynes as President. He is formerly of Xevo Corporation where he served as co-founder and COO. He will be responsible for Digi-Net's strategic direction and worldwide enterprise sales and marketing efforts.
• Digi-Net recently acquired GlobalChat, Inc. Digi-Net will continue to market and support GlobalChat's products while it finalizes a longer-term integration strategy that will result in a greater breadth of solutions for all its customers.
• Digi-Net has updated DigiChat AV. DigiChat AV v5.1. Now in Flash. Significant audio and video improvements have been made to improve the quality and reliability.
Develop a Winning E-commerce Strategy
by Lee Traupel, Intelective Communications

One bright spot on the economic horizons around the world seems to be continued consumer spending and e-commerce is clearly a part of this, with sales estimated to be in excess of $9.9 billion in the next three months according to ACNielsen. But there is a dark cloud hovering over this sunny e-commerce landscape called poor web site design. Let's explore some of the reasons why consumers are not reaching for their credit cards after perusing an e-commerce web site. Continue


DigiChat SMB (Small-Medium Business Edition) is designed to serve the specific needs of growing online businesses wanting to provide an affordable customer service and support commuity. Incorporating a live chat component is a great way for site visitors to communicate with one another, as well as, with your company representatives. DigiChat Support Communities have proven to significantly improve customer satisfaction, retention and bottom line revenue.

DigiChat SMB is a light version of the Enterprise Edition, but comes with all of the functionality that easily satisfies the online communication needs of small-to-medium online businesses.

The importance of providing an online community for site visitors is well documented. A study from McKinsey & Company and Jupiter Media found that one-third of visitors to e-commerce sites use community features such as chat rooms and bulletin boards. Even more interesting, those users account for over 60% of all e-commerce purchases. Add the power of DigiChat to your site today and claim your share.
Customer Spotlight: NETELLER


NETELLER is a secure online money transfer service. Founded in 1999, Neteller is one of the leading service providers in the industry with more than 800,000 members and over 2,500 online merchants. A staff exceeding 250 processed $1.5 billion in 2003 and looks to surpass that number in 2004.

NETELLER implemented Groopz E-Commerce to provide site visitors with a vehicle to interact with customer support representatives resulting in enhanced customer relationships.

Groopz is a powerful tool that has greatly enhanced our relationship with customers. Since we began using Groopz to interact with visitors on our website, we have been able to retain more customers than ever before. Our customer support agents love how easy it is to use the Groopz interface and our customers really appreciate the help we are able to deliver right from our website. The non-intrusiveness of Groopz communications has helped put our customers at ease and has allowed our support team to walk customers through our sign-up and deposit processes by chatting in real-time and pushing web pages. The Groopz sales and customer support team have been helpful and courteous and have been a tremendous help in getting our Groopz service set up. We wish to send our thanks to everyone at Digi-Net Technologies!

- Sheila Voll, Director of Service Operations, NETELLER Support Team
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